Global Payments Solutions, Account Manager

Role purpose
You’ll manage (directly or indirectly) a portfolio of Global Payments Solutions clients, owning the day-to-day service experience and acting as the primary coordinator for Accounts Payable, Accounts Receivable, channels and liquidity-related queries. You’ll work with internal product, operations, technology and relationship teams to resolve issues quickly, improve client outcomes and identify opportunities to deepen relationships.

What you’ll do

• Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates, building strong relationships with Treasury, Finance, Treasury Operations and IT stakeholders.
• Drive end-to-end query and issue management, ensuring timely resolution, clear communication and effective escalation where needed.
• Monitor transactional activity and service performance, identifying trends, risks and opportunities to improve client exper...