Global IT Helpdesk | Real-Time L1 Chat Support

Infosys Limited in Mexico City is seeking an L1 IT Service Desk Chat Support professional to provide real-time assistance and resolve common issues via chat, ensuring prompt restoration of services and deflecting escalations. You will log incidents in ServiceNow, follow scripts/KB, maintain SLA/KPI performance, and contribute to updating Procedures Manual as required by the client.

Collaborate with global teams to resolve issues quickly and uphold service quality.