Global IT Help Desk Analyst - 24/7 Support

BPO2B in Barranquilla, Colombia, is seeking a Help Desk Analyst to deliver global technical assistance to our client's employees and sites. The role handles incidents, requests, and user account management, supporting ADP time clocks and vendor repairs, and maintains SLAs on priority incidents.

Requirements include Advanced English, a High School diploma, IT Service Desk experience, and knowledge of AD, Exchange, Oracle, printers, mobile devices, and mobility management tools such as InTune and