Global incident & knowledge manager

Dormont Manufacturing Co in Ciudad de México is looking for an Incident Request & Knowledge Manager. In this role, you'll govern and coordinate service incidents and requests effectively, ensuring service reliability and operational stability.

Your experience in IT Service Management, particularly ITIL® 4 practices, will be critical for overseeing major incidents and enhancing user experience. The position requires strong analytical skills and an ability to work under pressure.

Join us to contribute to continuous improvements and effective communication during service disruptions! #J-18808-Ljbffr