Global Director, Contact Center & Conversion (Castilla-La Mancha)
S
SHA
📍 toledo, kingdom of spain, Spain
Job Description
Job Purpose:
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
You will lead the global transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world’s most discerning audiences.
The adecuado candidate has already built and led high-performing contact-center operations and understands how to create disciplined conversion systems focused on speed-to-lead, structured follow-up, pipeline visibility and measurable commercial performance across multiple markets and properties.
Main Duties & Responsibilities:
Strategy, Structure & Governance
Lead the design and execution of the Contact Center operating model, defining structure, g...
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
You will lead the global transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world’s most discerning audiences.
The adecuado candidate has already built and led high-performing contact-center operations and understands how to create disciplined conversion systems focused on speed-to-lead, structured follow-up, pipeline visibility and measurable commercial performance across multiple markets and properties.
Main Duties & Responsibilities:
Strategy, Structure & Governance
Lead the design and execution of the Contact Center operating model, defining structure, g...