Global Customer Experience Consultant

Job Description

Summary
Owns and manages the customer experience of Essential Services
Customers. Has responsibility for the end to end
customer experience in compliance with all company procedures.
Typically handles a large number of customers or larger, more complex
customers. Manages accounts with large business Impact: The level of
impact is defined by volume and/or revenue contribution to the cluster
scorecard. The customer often has a certain complexity. Typically
involves customers with specific needs outside the normal such as legal
requirements, documentation requirements, customs restrictions or
filling requirements, lack of e-channel use, specific booking
requirements, and/or special cargo/dangerous cargo etc. The person
furthermore exerts a behaviour where he/she can work independently with
limited guidance and is capable of supervising others where relevant.

Improve Customer Experience and ...