Overview
The Manager, Global Customer Accounts manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients within the AIT Critical Solutions Division.
Responsibilities
Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction. Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met. Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulati...