Global 24/7 Emergency Assistance Lead

Viking Sverige AB in Spain seeks a dynamic Supervisor to lead our 24/7 Assistance Alarm Centre teams, ensuring smooth operations for emergency medical and travel assistance. You will supervise coordinators, monitor SLAs, and act as escalation point in high-priority cases.

The role requires 3–4 years in emergency medical or travel insurance assistance, 2+ years leadership, excellent communication, and the ability to stay calm under pressure.