German speaking Customer Support Advisor in Gdansk, Poland

Position: Customer Support Advisor (German)

Location: Gdansk, Poland

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Handle customer inquiries via phone, chat, and email for the Airbnb support project
• Provide professional assistance to customers regarding reservations, account-related topics, and service inquiries
• Troubleshoot customer issues and provide accurate solutions using internal tools and processes
• Manage customer complaints and ensure timely resolution according to quality standards
• Maintain accurate customer records and document all interactions in company systems
• Communicate clearly and professionally with German and English-speaking customers
• Follow internal procedures, client guidelines, and service quality requirements
• Achieve individual an...