InThisRole,YourResponsibilitiesWillBe:
Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)Handle inbound and outbound communication to resolve customer inquiries and escalations effectivelySupport pre-sales and post-booking activities, ensuring smooth order lifecycle executionCollaborate with cross-functional teams to remove roadblocks and support customer needsProvide operational support within the sales opportunity management cycleDeliver differentiated support aligned with tiered customer service modelsMaintain accurate customer data and ensure data integrity across systemsUse tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processesProactively follow up on pending customer actions to ensure timely resolutionManage pos...