German-Speaking Customer Service Representative
C
Cross Border Talents
📍 uMhlanga, South Africa, South Africa
Job Description
German-Speaking Customer Service Representative
Location: Umhlanga, Durban, South Africa
Work Model: On-site
Working Hours: 24/7 Rotational Shifts
About the Role
We are looking for a German-speaking Customer Service Representative to join an international customer support team based on-site in Umhlanga. In this role, you will be responsible for delivering high-quality customer support while ensuring a professional and customer-focused experience across all interactions.
Responsibilities
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Handle customer inquiries via phone, email, and chat in German.
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Provide accurate information and resolve customer issues efficiently.
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Maintain a high level of customer satisfaction by delivering professional and empathetic support.
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Escalate complex issues in line with internal procedure...