German Speaker Customer Service Representative

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers<...