German (Fluent) Client Care Agent

Overview

Our Client in Umhlanga is looking for a Fluent German Speaker who will provide inbound and outbound telephonic services to internal and external clients according to project requirements.

Responsibilities

• Receipt and handling of inbound and outbound calls.
• Ensure calls are answered timeously, handled efficiently, politely and professionally.
• Ensure careful attention to information provided by the caller.
• Provide accurate information and instructions to the caller, if required.
• Ensure the call is listened to for accurate understanding.
• Accurately comprehend and record information provided.
• Ensure confidentiality of information relating to the call.
• Preparation of reports (as required) and accurate record keeping.
• Accurately capture details received from the call.
• Produce professional and detailed reports.
• Ensure accuracy and completeness of all tip-off r...