Genesys Cloud Consultant

About the Company

Join us at Connex, a leading technology solutions provider with over 600 professionals across 14 offices in North America. We are at the forefront of technology, providing cutting-edge solutions and maintaining a strong commitment to integrity, accountability, and skill. Our employees are our ambassadors, ensuring our clients and partners receive the best service.

About the Role

We are seeking a Genesys CloudCX Consultant to act as the operational owner of CCaaS and Conversational AI platforms. In this role, you will bridge the gap between contact centre operations and technology by managing day-to-day platform performance, resolving issues, and optimizing routing strategies. You will also support low-to-medium complexity configuration tasks, enable self-service capabilities for business teams, and contribute to ongoing improvement of customer experience through automation and intelligent routing.

<...