General Manager - Service Delivery

We're seeking an experienced General Manager - Service Delivery to lead operational performance across our Employment Services division.

Reporting to the Divisional Executive General Manager, you'll drive strategic performance, lead a team of Senior Operations Managers, oversee commercial outcomes, and build strong relationships with government stakeholders. You'll play a key role in ensuring exceptional participant outcomes while delivering on contractual, quality and financial objectives. 

What You'll Be Doing

• Leading national service delivery across our IEA and WFA contract
• Driving contractual, compliance and quality outcomes
• Delivery exceptional service to our clients
• Developing and leading high-performing teams
• Building strong relationships with government and key stakeholders
• Managing divisional budgets, growth and profitability
• Supporting inno...