Gen AI CX Transformation Lead for CCAI Solutions

Accenture in Mexico City is seeking a Senior CX/Gen AI Lead to drive Google CCAI solutions and CX transformation initiatives across clients. You will collaborate with stakeholders, lead innovation workshops, and shape operating models and roadmaps for end-to-end CX capabilities.

Key responsibilities include guiding CCaaS migrations, coordinating cross-functional delivery, and participating in pre-sales activities to win high-impact engagements. English proficiency required.