Fullstack Software Engineer (x/f/m) - Care Expert Copilot
Alan SA.
📍 toronto, on, Canada
Job Description
What you’ll build and who you’ll work with
You will join the Support Area in charge of building smart products that provide the most delightful and scalable customer service to over 1 million members.
We have developed a team of AI agents that deliver immediate and personalized answers to about 50% of member questions.
When it is not enough, we seamlessly transfer the question to our care experts. We build the cockpit for that handoff and the tooling for the humans who take over. The care expert stays in command while the AI does the heavy lifting.
Why this role is special
Direct impact: Your decisions affect Alan’s scaling, growth, profitability and ability to provide a delightful experience to members when they need it.
Human + AI, done right: You won’t build AI that replaces people. You’ll build the control surface that lets human experts drive the AI.
Owner...