Full-Time Technical Support Representative
B
Beanfield Technologies Inc.
📍 toronto, on, Canada
Job Description
Be the frontline hero at Beanfield in Montréal as a full-time Technical Support Representative. Utilize your technical knowledge to assist customers with their networking needs and provide outstanding service.
In this vital Tier 1 role, you will engage directly with residential clients, troubleshooting issues and ensuring a seamless service experience. Your understanding of complex networking protocols will empower you to handle challenges efficiently. Assisting various teams under the guidance of the Technical Support Manager will be key to your success.
Key Responsibilities:
• Provision services such as Internet, IPTV, and phone
• Configure and troubleshoot network setups
• Resolve customer LAN and WIFI concerns
• Follow policies for efficient support
• Collaborate with different departments for enhanced service
Requirements:
• 1-2 years in Telecom technical support roles
• Strong knowledge of TCP/IP and networking
• Understanding of GPON is advantage...
In this vital Tier 1 role, you will engage directly with residential clients, troubleshooting issues and ensuring a seamless service experience. Your understanding of complex networking protocols will empower you to handle challenges efficiently. Assisting various teams under the guidance of the Technical Support Manager will be key to your success.
Key Responsibilities:
• Provision services such as Internet, IPTV, and phone
• Configure and troubleshoot network setups
• Resolve customer LAN and WIFI concerns
• Follow policies for efficient support
• Collaborate with different departments for enhanced service
Requirements:
• 1-2 years in Telecom technical support roles
• Strong knowledge of TCP/IP and networking
• Understanding of GPON is advantage...