Full-Time Public Safety Emergency Telecommunicator

Full-Time Public Safety Emergency Telecommunicator

Telecommunicators work under the general direction of the Shift Commander and Emergency Communications Supervisor in conformance with departmental regulations, applicable provisions of MA General Laws, federal and local by‑laws and professional standards. Telecommunicators operate communication systems, utilizing radio, telephone and computer equipment to receive 911 emergency and routine calls requesting Police, Fire and EMS services. The position provides information to the public; dispatches public safety personnel and equipment in response to service requests; and organizes, coordinates and maintains records of the field unit’s activities.

Responsibilities

• Operate communication systems with radio, telephone and computer equipment.
• Receive and process 911 emergency and routine calls requesting Police, Fire and EMS services.
• Provide information to the public.
• Dispa...