Full-Time Customer Support Specialist
M
Maclean-Engineering-
📍 greater sudbury, sudbury district, Canada
Job Description
Launch your career with MacLean Engineering as a Full-Time Customer Support Specialist. This role is ideal for individuals passionate about customer service and enhancing product experience.
As the first point of contact for our customers, you'll provide crucial support in Aftermarket Sales, Technical Services, and training inquiries. Your strong problem-solving abilities and sales acumen will be essential in maximizing customer satisfaction through effective product and service support. Emphasizing a collaborative spirit, you'll work toward achieving performance metrics and improvement initiatives.
Key Responsibilities:
• Engage with customers to resolve inquiries promptly
• Provide product and service information, focusing on up-selling
• Generate sales orders and quotations accurately
• Track and report on KPIs as requested
• Participate in continuous improvement activities
Requirements:
• Diploma or degree in a related field preferred
• Minimum three y...
As the first point of contact for our customers, you'll provide crucial support in Aftermarket Sales, Technical Services, and training inquiries. Your strong problem-solving abilities and sales acumen will be essential in maximizing customer satisfaction through effective product and service support. Emphasizing a collaborative spirit, you'll work toward achieving performance metrics and improvement initiatives.
Key Responsibilities:
• Engage with customers to resolve inquiries promptly
• Provide product and service information, focusing on up-selling
• Generate sales orders and quotations accurately
• Track and report on KPIs as requested
• Participate in continuous improvement activities
Requirements:
• Diploma or degree in a related field preferred
• Minimum three y...