Front Office Team Leader - HOLIDAY INN EXPRESS GURUGRAM SECTOR 50
I
IHG
📍 India, India, India
Job Description
**Your day to day**
•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
•Handle cash and credit transactions
•Take pride in your appearance and place as a brand ambassador well groomed.
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
•Jump into other ad-hoc duties when your colleagues need your help
•Stay safe all the time. Following our safety procedures, you’ll report all incidents.
•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
•Handle cash and credit transactions
•Take pride in your appearance and place as a brand ambassador well groomed.
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
•Jump into other ad-hoc duties when your colleagues need your help
•Stay safe all the time. Following our safety procedures, you’ll report all incidents.