Front Office Supervisor

Located in the heart of Sydney’s historic Rocks district, Shangri-La Sydney is a premier five-star hotel offering breathtaking harbour views and world-class hospitality. The hotel features 565 guest rooms and suites, the luxurious Chi, The Spa, four food and beverage outlets, and 18 conference and meeting spaces, catering to both corporate and leisure guests.

We are seeking a passionate and highly organised Front Office Supervisor to support the daily operations of our Front Office team and deliver exceptional guest experiences.

Key responsibilities include:

• Overseeing daily front desk operations, ensuring smooth and efficient check-in and check-out processes

• Training, mentoring, and supporting front office team members to uphold service excellence

• Managing guest enquiries, feedback, and complaints in a professional and timely manner

• Maintaining accurate room ...