Front Office Supervisor

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.

• Lead and motivate the front office team, fostering a collaborative and customer-focused environment
• Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
• Coach and develop team members, sharing knowledge and best practices
• Handle guest complaints and concerns promptly and professionally
• Make decisive operational decisions to maintain service standards
• Manage shift registrations, administration, and evaluations
• Liaise with other departments to ensure seamless guest experiences
• Identify areas for improvement and implement innovative solutions
• Monitor ...