Front Office Supervisor

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Front Office Supervisor to join our Front Office team.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Front Office Supervisor is responsible for supervising the operations at the reception to ensure that the highest and exceptional services are given to all guests. The Front Office Supervisor reports to the Front Office Manager.

Responsibilities

• Plan and supervise the day‑to‑day operations of the reception section which are related to the arrival and departure of guests, including room sales, the room assignments of VIPs, Groups, and Crews, and room registrations
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed to ensure clients’ satisfaction and adherence to service standards
• Carry out training for new employees and on‑the‑job traini...