Front Office Guest Services Manager Role
S
Spirit Ridge
📍 osoyoos, regional district of okanagan similkameen, Canada
Job Description
Spirit Ridge in Osoyoos seeks a dedicated Guest Services Manager to elevate the guest experience through exceptional service. Embrace this opportunity to lead a vibrant team in a unique resort setting.
In this role, you will be responsible for overseeing front office operations, from managing guest inquiries to ensuring safety during emergencies. As a Duty Manager, you will coach and guide your team, address service challenges, and maintain professionalism. This position requires both leadership skills and the ability to thrive amid busy periods while fostering a collaborative environment.
Key Responsibilities:
• Supervise guest arrivals and departures efficiently
• Resolve complaints and exceed guest satisfaction
• Coach team members to enhance service quality
• Maintain a high standard of professionalism
• Facilitate training and performance assessments
Requirements:
• Proven front desk experience preferred
• Strong communication and tech-savvy skills
In this role, you will be responsible for overseeing front office operations, from managing guest inquiries to ensuring safety during emergencies. As a Duty Manager, you will coach and guide your team, address service challenges, and maintain professionalism. This position requires both leadership skills and the ability to thrive amid busy periods while fostering a collaborative environment.
Key Responsibilities:
• Supervise guest arrivals and departures efficiently
• Resolve complaints and exceed guest satisfaction
• Coach team members to enhance service quality
• Maintain a high standard of professionalism
• Facilitate training and performance assessments
Requirements:
• Proven front desk experience preferred
• Strong communication and tech-savvy skills