Front Office / Guest Service Supervisor

Position summary statement:

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

Primary Responsibilities:

• Supervise, coordinate and participate in all Front Desk activities.

• Check grooming standards for all Front Office staff.

• Determine daily room requirements and ensure guest's special requests are being checked.

• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

• To ensure all guests preferences are met to the best of our ability and strive to 'Make Guest Happy'.

• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis. Send requisition when needed. Conduct weekly inventory of supplies.

• Read entries in Communication Book and ensure all ins...