Front Office Associate

Responsibilities and Duties

• Responsibilities and Duties: Greet guests, manage reservations, handle check-ins/outs, and address customer inquiries.
• Handle reservations, inquiries, and billing accurately.
• Provide information about hotel amenities and local attractions.
• Assist in resolving guest complaints and requests efficiently.
• Maintain a clean and organized front desk area.
• Coordinate with housekeeping and maintenance for guest needs.

Qualifications

• Education: Bachelor's degree in hospitality management or related field.
• Experience Level: Less than 1 year of experience in a hotel or customer service role.
• Skills and Competencies: Proficient in English, strong interpersonal and communication skills, and expertise in Customer Relationship Management.
• Working Conditions: Fast-...