Front Office Associate – Makati

Full job description

• Ensure efficient check-in/out while maintaining accurate guest records.
• Maintain and update guest history and marketing database.
• Handle master folios, key management, and security compliance.
• Coordinate with Bell Service for smooth luggage handling and transport.
• Upsell rooms, outlets, and hotel facilities.
• Manage guest inquiries and ensure seamless service delivery.

Concierge & Business Center Services

• Provide business center assistance and amend guest booking preferences.
• Knowledgeable about airline frequent flyer programs and hotel services.
• Offer directions and recommendations for local attractions and services.

Cashiering

• Perform cashier functions, balance shift transactions, and handle foreign exchange.
• Process guest charges, maintain float funds, and ensure billing accuracy.
• Adhere to...