Job Description
Position: Front Office Associate (Female Preffered) Function: Front Office Experience: 1 – 3 Years Key Responsibilities: We are looking for a dynamic and customer-focused professional to join our Front Office team. The role involves delivering exceptional guest service, managing guest relations, and ensuring compliance with service standards while maximizing upselling opportunities. Welcome and greet guests in a professional and courteous manner. Handle guest check-in, check-out, and reservations as per company standards. Address guest queries, requests, and complaints promptly, ensuring complete satisfaction. Maintain high standards of communication, guest service, and hospitality. Promote and upsell hotel services and facilities to enhance guest experience. Ensure adherence to compliance, policies, and standard operating procedures. Work collaboratively with team members to achieve department goals. Maintain accurate records, documentation, and reports as required Qualifications & Sk...