Job Description
Mission: Oversees front desk operations and supports the supervision of the Front Office team, ensuring all team members are fully trained, engaged, and well-informed to anticipate guest needs and deliver a seamless, personalized, and memorable experience. Drives service excellence standards from pre-arrival through check-out, fostering a culture of hospitality, attention to detail, and proactive problem resolution to consistently exceed guest expectations and enhance overall satisfaction and loyalty.
Job Description:
- Responsible for the overall front desk operation.
- Assists FOM in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process within the department.
- Acts as a Duty Manager and reports accidents, injuries, and unsafe work conditions to manager; complete safe...