Front Office Assistant

NOVOTEL

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

full-time Secretaries and Administrative Assistants

Job Description

Job Description

  1.   To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
  2.  To assist hotel guest efficiently, courteously and professionally at all times.
  3.  To perform all Guest Service Tasks described under:
  • Concierge
  • Cashier
  •  Telephone Operator

     

Qualifications

We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:

  • Relevant experience in front office and customer service management.
  • Exceptional communication and issue resolution skills.
  • Ability to identify areas for improvement in front office operations and standard development.
  • Capability to represent the department at meetings.
  • Customer service drive with outstanding communication and active listening skills.
  • P...
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