Job Description
Front Line Leader – Auto Claims
Lead the day‑to‑day operations and development of a team of frontline claims handlers, reporting to a Senior Leader. The role requires a blend of technical, customer, and coaching skills to build a high‑performing team and deliver exceptional customer outcomes.
Responsibilities
- Identify, assess, and retain top talent while supporting career growth and performance management.
- Lead positively through change, fostering a culture of continuous improvement and accountability.
- Ensure technical competence of claims handlers and drive operational excellence.
- Use data insights to evaluate team performance, remove blockers, and implement improvement actions.
- Participate in the quality assurance program and ensure timely training delivery.
- Manage claims risk, meet compliance obligations, and report on financial accuracy.
- Communicate effectively with confidence, curiosity, and ...