Job Description
Key Responsibilities & Accountabilities:
Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertsons/Safeway’s philosophy of personalized service.
Provides fast, friendly, courteous and legendary customer service.
Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
Engages in suggestive selling and other sales techniques.
Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
Monitors and is responsible f...