Job Description
Key Responsibilities & Accountabilities:
ü Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
ü Handles customer relations in a positive manner, including effective resolution of customer complaints.
ü Promotes Albertsons/Safeway’s philosophy of personalized service.
ü Provides fast, friendly, courteous and legendary customer service.
ü Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
ü Engages in suggestive selling and other sales techniques.
ü Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
ü Monito...