Front Desk Customer Service (Education) ESS

Working Schedule: 3+2 work week

• Weekdays: 1pm - 10pm (8hrs excl. break)
• Weekends: 8:30am - 6:30pm (9hrs excl. break)

About the job:

Weare seeking a Customer Service Associate, to assist the team in front line operations at the front desk ensuring smooth operations. You will need todisplay a professional image by delivering high-quality service experience andaccurate information to customers

Responsibilities:

.Accountabilities,responsibilities and main duties:

.Ability to deliver professional and high-quality service experience in acustomer-facing role

Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction

.Taking ownership of customers' problems and follow through effectively and efficiently

.Key member of the customer support function in establishing continuous improvement of pro...