French Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This position is tailored for individuals who are passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers with their airline-related inquiries.

Responsibilities

• Provide outstanding customer support to French-speaking clients via phone, email, and chat.
• Assist passengers with inquiries regarding flight bookings, cancellations, and modifications.
• Effectively handle and resolve customer complaints and issues professionally.
• Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information.
• Document all customer interactions accurately in the CRM system.
• Collaborate with colleagues and other teams to ensure a seamless customer experience.
• Participate in continuous training initiatives to enhance s...