French Service Desk (Monterrey)

We are actively seeking a dedicated
French Service Desk Technician
to enhance our IT support team.
In this role, you will provide
French IT support
and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality
service desk solutions
.
Key Responsibilities
Respond promptly to incoming
service desk queries
related to
hardware, software, and network issues
in both French and English.
Accurately document all issues and resolutions in the
service desk ticketing system
, adhering to best practices in
ITIL
.
Collaborate effectively with cross-functional IT teams to ensure timely resolution of technical problems, enhancing the overall
service desk performance
.
Provide training and guidance to users in both French and English on IT processes and tools.
Required Skills
Fluency in French and English, with strong written and verbal communication skills for effective...