Job Description
Required Qualifications Grade 12 / Matric Diploma or Degree in Hospitality Management, Tourism, or related field preferred Formal hotel school qualification advantageous Valid drivers license beneficial Experience Required Minimum 25 years experience in reservations or front office within a 4-star or 5-star lodge/hotel environment Previous luxury game lodge experience highly advantageous Experience working with international guests and travel agents Knowledge of safari lodge operations preferred Fluent in French Systems & Technical Skills Proficiency in PMS systems such as: Protel Opera PANStrat Odyssey Strong Microsoft Office skills (Word, Excel, Outlook) Knowledge of OTA platforms and online booking systems advantageous Key Skills & Competencies Excellent verbal and written English and French communication skills Strong telephone etiquette and customer service ability High attention to detail and accuracy Excellent organizational and multitasking skills Professional appearance and pr...