Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
3. Conduct client research
4. Use critical thinking skills to make well supported decisions relative to the alert type
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function
7. Support effective communication with internal and external partners or clients