Fraud Case Management Officer
BDO Life
📍 Mandaluyong, Metro Manila, Philippines
Job Description
About BDO
BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.
Job Summary
The Fraud Case Management Officer is responsible in analyzing and processing of customers’ fraud disputes. He/She/They will support Fraud Case Management Team Lead/Head on the containment of fraud by strategizing key processes.
Key Responsibilities
Collaborates with Fraud Units, TBG, NSRD-Chargeback Unit, Accounting, Systems, Branches, Chargeback Unit and COG, including external counterparts to gather information to complete the case details and for proper disposition/possible recovery
Facilitates timely logging / resolution of disputes to address customers’ issues/complai...