Job Description
Responsibilities
- Effectively communicate with our internal customer support team in order to resolve dispute requests
- Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms)
- Review card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity
- Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance
- Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on an appropriate approach
- Respond to requests in relation to transactions
- Maintain all investigation records and case outcomes
- Develop and maintain strong working knowledge of all relevant card scheme rules and regulations
- Explore new ways that can help improve existing fraud strategies
- Continuou...