Job Description
Job Overview
The Fraud Analyst plays a critical role evaluating, reviewing, and mitigating risks and ensuring organizational practices are in‑line with client contractual requirements, external regulations, and internal policies and procedures.
Responsibilities
- Be dedicated to inspecting current transactions and interactions for the program
- Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
- Maintain the credibility of the interactions coming from IntouchCX
- Recommend processes that will improve the integrity of all instructions that are being handled by the program
- Review tickets handled by CSRs for any triggers or red flags
- Review transactions that may lead to risks, fraud, or manipulation
- Validate reported incidents from the Zero‑Tolerance policy along with client call‑outs and provide feedback to employees to correct behavior and preve...