Job Description
About Us
Are you passionate about FinTech and ready to make a tangible impact in a dynamic company where your decisions shape the future? Altery could be the next chapter in your professional journey!
What you’ll be doing
- Apply the procedures in an efficient and effective manner in relation to the customer contact, review, investigation and escalation of events raised by the TM System
- Act as a Transaction Monitoring SME providing expert advice and great service to our stakeholders and work collaboratively and effectively with other teams as well as third‑party partners.
- Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to the team lead where appropriate.
- Ensure minimum impact to genuine clients/customers and timely identification and resolution where false positives occur.
- Analyze data, informati...