FNB Community Advisor

Community Advisor – FNB Points of Presence

Deliver excellent service, understand customer needs, and process their requests promptly. You will play a critical frontline role in providing service to customers, ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achie...