FNB Community Advisor

Job Overview

Community Advisor – FNB Points of Presence (POP) team.Responsibilities include providing excellent, prompt, customer‑centric service, managing migrations to digital channels, driving sales and service targets, and maintaining accurate reporting. The role contributes to business growth by expanding the active customer base and maximizing cross‑sell opportunities.

Key Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Drive net profit growth through effective sales and service support.
• Manage migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen customer relationships.
• Track,...