Job Description
Overview
To provide customers with excellent service by ensuring they are served promptly, understanding their needs, and processing their requests. This role is part of the FNB Points of Presence (POP) team as a Community Advisor, delivering exceptional customer experiences and supporting sales and service delivery aligned to FNB's standards.
Responsibilities Serve customers promptly and professionally, ensuring their needs are fully understood. Deliver an excellent customer experience aligned to Balanced Scorecard service standards. Achieve net profit growth through effective sales and service support. Manage the migration of customers from traditional transactions to self‑service and digital channels. Grow the active customer account base to expand overall client engagement. Identify and maximise cross‑sell opportunities to strengthen customer relationships. Track, control, and influence sales activities to achieve predetermined sales targets. Track, control, and influence ...