Flexibility Commercial Officer

Main Responsibilities

• Act as a day-to-day point of contact for Flexibility Service Providers (FSPs), supporting their end-to-end participation journey from initial engagement to onboarding, trading support and settlement processes.
• Contribute to the marketing and promotion of flexibility opportunities across various channels, helping to grow participation in the market.
• Prepare and maintain market documentation, including website contents and guidance documents.
• Support the management of customer relationships, ensuring FSPs receive accurate information and timely responses to queries.
• Maintain and update internal systems to track customer interactions and support the monitoring of FSP performance.
• Work closely with internal teams to ensure the effective delivery of flexibility services.
• Act as an internal advocate for FSPs, identifying opportunities to improve customer experience and ensuring that new pr...