Five9 Contact Center Solutions Architect
M
McKesson’s Corporate
📍 mississauga, peel region, Canada
Job Description
Drive innovation at McKesson as a Five9 Contact Center Solutions Architect, focusing on crafting advanced enterprise solutions with the Five9 CCaaS platform in a hybrid workspace.
In this senior role, you'll take charge of designing and implementing multi-channel engagement solutions that include voice and AI-driven services. Your responsibilities will encompass developing call flows, managing integrations with technologies like Salesforce, and ensuring compliance with healthcare regulations. Engage deeply with cross-functional teams to amplify customer engagement and operational effectiveness.
Key Responsibilities:
• Own the design and optimization of Five9 solutions
• Lead integration efforts with third-party systems
• Document technical designs and call flows meticulously
• Collaborate with cross-functional teams for comprehensive solutions
• Enhance reporting and analytics capabilities across platforms
Requirement...
In this senior role, you'll take charge of designing and implementing multi-channel engagement solutions that include voice and AI-driven services. Your responsibilities will encompass developing call flows, managing integrations with technologies like Salesforce, and ensuring compliance with healthcare regulations. Engage deeply with cross-functional teams to amplify customer engagement and operational effectiveness.
Key Responsibilities:
• Own the design and optimization of Five9 solutions
• Lead integration efforts with third-party systems
• Document technical designs and call flows meticulously
• Collaborate with cross-functional teams for comprehensive solutions
• Enhance reporting and analytics capabilities across platforms
Requirement...