Job Description
Company Summary
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Fitment Support Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
Online Fitment Support
Provide real-time assistance to outfield fitters with installation procedures and troubleshooting
Post Fitment Verification
Confirm successful installation through structured follow-up processes
Escalate unresolved or complex issues to technical teams for resolution
Telematics Event Diagnostic