FIT Reservationist

Duties:

• Ensure accurate & detailed capturing of reservations
• Maximise revenue & ensure guest satisfaction
• Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
• Assist & maintain an efficient administration system within the department.
• Maintain client database with segmentation.
• Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
• Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• Continuously seek ways to maximise revenues and profits by up‑selling other facilities and services.
• Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalates them to...